Help and support hub
Have a question for us?
App and online account
Our app and online account make it simple to view your statements and submit meter readings. Find out how to get set up and troubleshoot issues.Get app and online account support
Moving out and want to close your energy account? Or moving in to a property we already supply? Find out what to do here.Get home movers support
Payments and billing
From how to read your bill to setting up a Direct Debit, this is the place to find information about taking care of your energy payments.Get payments and billing support
Questions about topping up a prepayment meter? Find helpful guides to using your meter and what to do if you have a problem.Get prepayment meter support
Find guides to reading your smart meter and in-home display, along with articles about the benefits of having a smart meter.Get smart meters support
If you smell gas, please call 105.
If you’re experiencing a power cut, call 0800 111 999.
Priority Services Register
Find out about the additional support available if you’re of pensionable age, are disabled, have a chronic illness, have young children or need temporary support.
Anonymously report possible cases of corporate wrongdoing such as embezzlement, tax evasion or other law violations.