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App and online account

Our app and online account make it simple to view your statements and submit meter readings. Find out how to get set up and troubleshoot issues.

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Home movers

Moving out and want to close your energy account? Or moving in to a property we already supply? Find out what to do here.

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Payments and billing

From how to read your bill to setting up a Direct Debit, this is the place to find information about taking care of your energy payments.

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Prepayment meter

Questions about topping up a prepayment meter? Find helpful guides to using your meter and what to do if you have a problem.

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Smart meters

Find guides to reading your smart meter and in-home display, along with articles about the benefits of having a smart meter.

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If you smell gas, please call 105.

If you’re experiencing a power cut, call 0800 111 999.

Priority Services Register

Find out about the additional support available if you’re of pensionable age, are disabled, have a chronic illness, have young children or need temporary support.


Anonymously report possible cases of corporate wrongdoing such as embezzlement, tax evasion or other law violations.

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