Smart meters

Smart meters and data

Smart meters collect information about your energy usage so we can bill you accurately. Find out how it’s collected and stored.

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Contact about smart meters 

We work with a couple of partners to help us provide smart meters to our customers. Find out who they are and when you might be contacted.

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Smart meters and changing your energy account 

Read about what happens if you move house, or if you want to change energy supplier.

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Are smart meters good for the environment?

Learn about some of the benefits of smart meters, including how they can help us save energy.

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How are smart meters installed? 

Find out how smart meters are installed, and what happens on installation day.

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How do smart meters work?

Read about how smart meters work, how they’re manufactured and what to do if you think yours isn’t working properly.

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Problems with your prepayment meter 

If you have prepayment meters and have no energy, find out how to check common issues such as running out of credit.

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Guaranteed Standard of Performance

Energy suppliers are all signed up to Guaranteed Standards of Performance. Find out what these are and what happens if we don’t meet them.

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How to read your meter

If you need to send a meter reading, this guide will tell you how to read different types of meter.

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