Help & support
Have a question about your energy account? We’re here to help.
Manage your account online
Make your energy account even greener – go paperless with the online account and Good Energy app. Log in to take care of your green energy whenever you need to. Submit meter readings, view recent and past energy statements, payments and your historic meter readings all in one place.
Get Good Energy’s mobile app
A new way to submit readings, make payments and more. Our new mobile app saves time and makes it easier to manage your account whilst on the go.
Feed-in Tariff support
Find everything you need to know about managing your Feed-in Tariff account. From submitting readings to how the FiT payments process works.
Struggling with your energy bills?
Know your rights in a changing energy market with information from Citizens Advice about how to get in contact if you’re struggling with your energy bills.
Get in touch
Your home
If you have a question that isn’t answered on these pages, get in touch with our Clean Energy Specialists.
Need help with something else? Call us on 0345 034 2400 or email the team on hello@goodenergy.co.uk Our phone lines are open 9am-5pm Monday to Friday. We are closed on bank holidays.
Looking to join Good Energy?
Energy prices are still at record highs. It’s likely that the best thing you can do is stay with your current supplier. However, if you still want to switch you can contact our sales team by calling 0345 034 2404
If you need to contact us in writing, our address is Good Energy, Monkton Park Offices, Monkton Park, Chippenham, SN15 1GH
Your business
Have a question about a business account?
Go to our business website for support.
What to do in an emergency
If you’re experiencing a power cut, please call 105.
If you smell gas, please call 0800 111 999.
If you smell gas, open doors and windows to ventilate the room. Do not smoke, user a lighter or matches, or turn electrical switches on or off. If you suspect a gas leak, turn off the gas meter at the control handle unless the meter is located in a cellar. Call the National Gas Emergency number, which is 0800 111 999.
Make sure your gas boiler and gas appliances are serviced annually. In rented properties, ask for a copy of the gas safety certificate to be sure.
For information on controlled power outages, read more here.
Whistleblowing
Complaints
If you’ve experienced a problem with your energy account, or are not happy with how we’ve handled something, please let us know so we can put it right.
Priority Services Register
We can offer additional help for those that might need extra support. You may benefit from our Priority Services Register if you are of pensionable age, are disabled, have hearing or visual impairment, have a chronic illness, have children under the age of 5 or need temporary support.
If you give us permission, we can send your energy statements to a relative, friend or carer’s address. You’ll need their permission first and they’ll have to sign the relevant section of our Priority Services Register form. Please remember, as the account holder you’ll still be responsible for paying for your energy.
You can ask to receive your energy statements in an alternative format, such as large print or Braille.
If you have difficulty reading your meter(s), speak to us about the support available. For example, we could arrange meter read visits.
You can register if you:
- Are disabled or have a chronic illness
- Have a visual or hearing impairment
- Are of pensionable age
- Have children aged under five or are pregnant
- Need temporary support – for example, when recovering from an operation or injury
- Are disabled or have a long-term medical condition
- Have a mental health condition
- Have extra communication needs (such as, if you don’t speak or read English well)
Download, print, complete and post this registration form to Good Energy, Monkton Park Offices, Monkton Park, Chippenham, SN15 1GH, or, call us on 0345 034 2400. Our phone lines are open 9am-5pm Monday to Friday. We are closed on bank holidays.
